Returns & Exchanges
At Arabella Hair, we want you to be completely satisfied with your purchase. If you are not happy with your order, we offer a 30-day return policy for items in their original, unused condition with all tags and lace intact.
Initiate Your Request
Contact our customer support team via email with your order number and photos of the product to receive a Return Authorization.
Package Your Items
Securely place the hair extensions or wig in its original packaging, ensuring the lace has not been cut and the product remains unbrushed.
Ship the Package
Affix the provided return shipping label to your package and drop it off at any authorized carrier location.
Receive Your Refund
Once our quality control team inspects and approves the return, your refund will be processed to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing