Frequently Asked Questions
Everything you need to know about your Arabella Hair experience.
What is the quality of Arabella Hair extensions and wigs?
We specialize in 100% virgin human hair. Our products are ethically sourced, tangle-free, and can be bleached, dyed, or heat-styled just like your natural hair.
How long does shipping take?
Orders are typically processed within 24-48 hours. Standard shipping takes 3-5 business days within the US, while international shipping usually arrives within 7-10 business days.
Can I return or exchange my hair if it's not the right fit?
Yes, we offer a 30-day return policy for items in their original, unused condition with the lace uncut and tags attached. Please contact our support team to initiate a return.
How do I maintain my Arabella Hair products?
To ensure longevity, we recommend using sulfate-free shampoos, deep conditioning weekly, and using a heat protectant spray before styling with hot tools.
What payment methods do you accept?
We accept all major credit cards, PayPal, and buy-now-pay-later options such as Afterpay and Klarna for your convenience.
How do I choose the right wig cap size?
Most of our wigs come with a medium-sized adjustable cap (22.5 inches). If you require a small or large custom cap, please leave a note at checkout or contact our customer service.